Contact and Grievances

1Information We Collect

We may collect the following information:

• Account information: name, mobile number, email address and login credentials.
• Profile information: photograph, biography, designation, location, organisation details, social or political activities, website and social-media links, and other content you choose to publish.
• Verification information: identity, address or other supporting documents you submit so that we can verify a profile.
• Payment information: plan purchased, transaction ID, amount and payment status. Card, UPI and bank details are handled by our payment partners.
• Usage and device information: IP address, browser type, device details, pages visited and actions on the Platform.
• Communications: messages, enquiries and support requests you send to us.

2How We Use Your Information

We use personal information to:

• Create, publish and manage your account and profile.
• Verify profiles and prevent fraud, impersonation or misuse.
• Process payments, activate plans and provide customer support.
• Improve search, directory visibility and the performance of the Platform.
• Send service messages such as confirmations, renewals and important notices.
• Comply with legal obligations and enforce our Terms.

3Public Profile Information

Information you place on your public profile, such as your name, photograph, biography, designation, location and links, is visible to anyone who visits the Platform.

Public profile pages can be indexed by search engines such as Google, and cached copies may remain available for some time even after you change or remove the information.

Please do not publish information on your profile that you do not want to be public. We do not publicly display your verification documents, password or payment details.

4Verification Documents

Documents submitted for verification are used only to review and confirm your profile. They are accessed only by authorised persons, are not shown on your public profile, and are kept only as long as reasonably required for verification, security and legal purposes.

5Sharing of Information

We do not sell your personal information. We may share it only:

• With payment partners to process your payments.
• With service providers who help us run the Platform, such as hosting, analytics, messaging and support tools, under appropriate confidentiality obligations.
• When required by law, court order or a government authority.
• To protect the rights, safety and security of users, the Platform or the public.
• In connection with a business transfer, such as a merger or acquisition, with notice where required.

6Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences such as your language choice, understand how the Platform is used and improve it. You can control or delete cookies through your browser settings, though some features may not work properly without them.

7Data Retention

We keep personal information for as long as your account is active and as needed to provide the services, resolve disputes, prevent fraud, maintain records and meet legal requirements. When information is no longer needed, we delete it or make it anonymous, subject to applicable law.

8Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No online system is completely secure, so we cannot guarantee absolute security. Please keep your login credentials confidential.

9Your Rights and Choices

Subject to applicable law, you may:

• Access and review the personal information we hold about you.
• Correct or update inaccurate information, including through your account.
• Ask us to delete your account or personal information.
• Withdraw consent where we rely on your consent.
• Raise a complaint or grievance about how your information is handled.

To make a request, contact us using the details on the Website. We may need to verify your identity before acting on a request, and we may retain information that we are required by law to keep.

10Third-Party Links and Services

The Platform may link to third-party websites and services. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

11Children

Neta Darpan is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can remove it.

12Changes to This Policy

We may update this Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. Continued use of the Platform after changes take effect means you accept the updated Policy, to the extent permitted by law.

13Contact and Grievances

For questions, requests or grievances about this Privacy Policy or your personal information, please contact Neta Darpan through the contact details provided on the Website.

Website: Neta Darpan
Website URL: https://netadarpan.com/